Cancellation & Refund Policy
Clear guidelines on lesson cancellations, weather delays, and refund procedures.
1. 24-Hour Notice Window
Students may cancel or reschedule a scheduled golf lesson without penalty up to 24 hours prior to the appointment time. Cancellations made within less than 24 hours may be subject to a late-cancellation fee at the independent instructor's discretion.
2. Weather Delays & Course Closures
Golf is an outdoor sport subject to lightning, frost, heavy rain, and facility closures. If your facility is unplayable, your lesson will be rescheduled at no additional charge with priority slot selection.
3. Software Subscriptions (Coaches)
Instructors subscribed to the BirdieEngine pilot may cancel their software subscription anytime directly from their account dashboard or by emailing sloane@birdieengine.com. Cancellations take effect at the conclusion of the current billing cycle.